Why is my verification & KYC taking so long?

There are several reasons why verification could be taking longer than expected

  • The picture of your ID is not clear (glare is a problem) 
  • The text on your ID document is not Illegible 
  • Your ID has expired, and
  • The information you uploaded has timed out

Please be patient, we'll let you know as soon as you've been verified.

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